Search found 42 matches

by sirbanks
22 Jul 2020, 17:38
Forum: Help
Topic: File downloads stop and restart
Replies: 1
Views: 891

Re: File downloads stop and restart

Sorry to reply to my own post, but this problem is baffling me. I have verified that I can download the file from my VPS browser-based file manager by going into the UPLOADS directory and downloading it. No problems. I can SFTP into the UPLOADS directory, locate the file and download it, no problems...
by sirbanks
21 Jul 2020, 16:34
Forum: Help
Topic: File downloads stop and restart
Replies: 1
Views: 891

File downloads stop and restart

I have a strange problem. My site was recently moved to a new server and everything seems to work except file download. Files will begin downloading, then pause for a few seconds and restart. They continue this cycle either until the file downloads or it finally fails. I have tried Firefox, Edge, Ch...
by sirbanks
06 Sep 2019, 19:55
Forum: General Plugin Discussion
Topic: Notif Type Plugin
Replies: 7
Views: 3622

Notif Type Plugin

Does anyone know of a plugin similar to the old Notif plugin? I have a need to generate emails to certain individuals based on the category of the issue submitted. So far I have not found an easy way to do this. Thanks in advance.
by sirbanks
10 Jun 2019, 13:46
Forum: Help
Topic: Cannot Upload with 2.21
Replies: 10
Views: 3464

Re: Cannot Upload with 2.21

OK, I added the change and that appears to have resolved the issue. I have successfully uploaded 15MB, 75MB and 500MB files. Before now, I could not upload any size file: they all stopped around the midway point of the upload. Since it appears to work, I have left 2.21 active. I will post if any oth...
by sirbanks
10 Jun 2019, 13:01
Forum: Help
Topic: Cannot Upload with 2.21
Replies: 10
Views: 3464

Re: Cannot Upload with 2.21

OK I just installed 2.19.1, moved the config files and the uploads folder and uploads work fine with this version. I am going to stay on this version for a bit unless there is something you want me to try with the 2.21 installation. I left it on the server and can test anything you need me to. Thank...
by sirbanks
10 Jun 2019, 11:40
Forum: Help
Topic: Cannot Upload with 2.21
Replies: 10
Views: 3464

Re: Cannot Upload with 2.21

I will try this later today and get back. My previous version was actually 2.17, not 2.14 as I stated. I'll let you know. Thanks.
by sirbanks
10 Jun 2019, 09:24
Forum: Help
Topic: Cannot Upload with 2.21
Replies: 10
Views: 3464

Re: Cannot Upload with 2.21

OK, I just checked the previous installation, which I think was 2.14. It uploaded just fine, so the issue is definitely with the installation of 2.21. I did a clean install and replaced the uploads directory and the configuration files, just like normal. Obviously I missed something but cannot find ...
by sirbanks
09 Jun 2019, 11:49
Forum: Help
Topic: Cannot Upload with 2.21
Replies: 10
Views: 3464

Re: Cannot Upload with 2.21

I am uncertain if this helps, but this is the last few error lines in my apache2 error_log posted during the time that I was trying to upload. [Sun Jun 09 07:10:09.028705 2019] [mpm_worker:notice] [pid 1774:tid 139678237308896] AH00297: SIGUSR1 received. Doing graceful restart [Sun Jun 09 07:10:09.1...
by sirbanks
09 Jun 2019, 11:23
Forum: Help
Topic: Cannot Upload with 2.21
Replies: 10
Views: 3464

Re: Cannot Upload with 2.21

Thanks for getting back to me. No, there is no PHP error. I am running PHP 7.3.6, but I have reverted back to 7.2 and 7.0 with the same results. I updated MANTIS to 2.21 only recently and this is when it was noticed. No matter what the file size, it stops around midway through the upload. By stops, ...
by sirbanks
07 Jun 2019, 18:56
Forum: Help
Topic: Cannot Upload with 2.21
Replies: 10
Views: 3464

Cannot Upload with 2.21

I upgraded to 2.21 a few weeks ago, and only realized today that we cannot upload files any longer. Downloads are fine. I at first thought it was a file size issue becuase the original file was 500MB where the problem was noticed. I have tested several different file sizes, down to 20 MB now and the...
by sirbanks
11 Jan 2017, 15:51
Forum: Help
Topic: Mantis 2.0 Attachments not Downloading
Replies: 10
Views: 6653

Re: Mantis 2.0 Attachments not Downloading

Absolutely. Just checked it again, but it was a 'copy/paste' procedure between the two documents.
by sirbanks
10 Jan 2017, 09:19
Forum: Help
Topic: Mantis 2.0 Attachments not Downloading
Replies: 10
Views: 6653

Re: Mantis 2.0 Attachments not Downloading

Nor do I. I tried it again by removing the crypto from the config_defaults_inc.php file and leaving it in the config_inc.php file located in the /config directory, but it error's out.
by sirbanks
09 Jan 2017, 16:20
Forum: Help
Topic: Mantis 2.0 Attachments not Downloading
Replies: 10
Views: 6653

Re: Mantis 2.0 Attachments not Downloading

No, I saw it. The page displayed "Hello from config".
by sirbanks
09 Jan 2017, 16:14
Forum: General Discussion
Topic: Mantis 2.0 Attachments
Replies: 1
Views: 2093

Mantis 2.0 Attachments

Well, I went live with Mantis 2.0 and the feedback was quick and extremely positive! Everyone has really liked the new, cleaned up feel of the web interface and most seem to think it is more responsive. However there is one complaint I have already received multiple times and it is regarding attachm...
by sirbanks
09 Jan 2017, 16:01
Forum: Help
Topic: Mantis 2.0 Attachments not Downloading
Replies: 10
Views: 6653

Re: Mantis 2.0 Attachments not Downloading

Yeah that is what I was thinking, but I am apparently doing something wrong. When I modify the config_inc.php file in the /config folder, the changes do not have an effect. An example is the crypto key: it would not work until I added it to the config_defaults_inc.php file. Any direction that would ...