Search found 349 matches

by mushu
02 Nov 2022, 17:39
Forum: Help
Topic: Large attached image doesn't show up in ticket
Replies: 2
Views: 1876

Large attached image doesn't show up in ticket

Here is a screenshot of what I see. If I click the actual link it displays the image in the webpage (then I have to use the Back button to get back to the ticket.) It appears that large images are not shown or even given an indication that there is an image there. I think it should be displayed but ...
by mushu
25 Oct 2022, 16:01
Forum: Help
Topic: How to keep my_view sections closed?
Replies: 6
Views: 3584

Re: How to keep my_view sections closed?

Just to close this issue it appears it was a Chrome browser issue. After the next browser update it started working again. No idea what had happened but no time to try to figure that out just hoping it doesn't happen again...
by mushu
24 Oct 2022, 14:46
Forum: EmailReporting
Topic: OAuth2 email authentication method needed
Replies: 31
Views: 163896

Re: OAuth2 email authentication method needed

Well, except that I can't use IMAP for this application, it must be POP3 so it would be great to ensure that both protocols are allowed in whatever solution is decided upon.
by mushu
10 Oct 2022, 15:37
Forum: EmailReporting
Topic: OAuth2 email authentication method needed
Replies: 31
Views: 163896

Re: OAuth2 email authentication method needed

I wrote a little command-line script to log into our ticketing system mailbox using OAuth and grab the raw email data and stuff it into a disk file. Then I changed a bit of the Mantis & EmailReporting code to point to that file and trick it into thinking it is actually online and reading the mai...
by mushu
16 Aug 2022, 16:10
Forum: Help
Topic: How to keep my_view sections closed?
Replies: 6
Views: 3584

Re: How to keep my_view sections closed?

What browser are you using? I Tried in Chrome and Edge, disabled all extensions, and still won't maintain state when the webpage is refreshed.
by mushu
15 Aug 2022, 17:35
Forum: Help
Topic: How to keep my_view sections closed?
Replies: 6
Views: 3584

Re: How to keep my_view sections closed?

So this appears to be a cookie problem then. That section of code stores any changes to the visibility of those accordion sections in a cookie. The problem is that they don't seem to be saving properly and I'm not sure how to go about troubleshooting this. I deleted all cookies from the site and tri...
by mushu
05 Aug 2022, 16:23
Forum: Help
Topic: How to keep my_view sections closed?
Replies: 6
Views: 3584

How to keep my_view sections closed?

Mantis 2.25.2 Windows Server 2019 --- The previous versions of Mantis seemed to always keep the My View sections closed when closed and open when opened, such as Unassigned, Resolved, Monitored By Me, but lately I've noticed they never stay closed and I wonder what I did to break that? How is that s...
by mushu
20 Jul 2022, 14:12
Forum: EmailReporting
Topic: OAuth2 email authentication method needed
Replies: 31
Views: 163896

Re: OAuth2 email authentication method needed

Microsoft has not stopped basic auth. It allows you to whitelist IP addresses which bypass oauth. The need is increasing though. But nobody has volunteered time to develop the functionality. So that means it's going to take some time. I'm sorry i cannot give a better answer. Except for this: https:...
by mushu
12 Jul 2022, 21:14
Forum: Help
Topic: How can I filter viewed tickets by status?
Replies: 2
Views: 2327

Re: How can I filter viewed tickets by status?

Thanks, I thought that was it at first glance but no. I mean when you click the [My View] button in the left menu on the main screen to show all the tickets. In the top "Assigned to me" I want to be able to filter out certain statuses to make them not visible there...such as Deferred.
by mushu
12 Jul 2022, 16:55
Forum: Help
Topic: How can I filter viewed tickets by status?
Replies: 2
Views: 2327

How can I filter viewed tickets by status?

mantis 2.25.2

I'd like to filter out the deferred tickets from my visible tickets on the main screen, is there a way to do that?
by mushu
30 Jun 2022, 23:25
Forum: EmailReporting
Topic: Trying to get O365 workaround working but don't know php
Replies: 5
Views: 48100

Re: Trying to get O365 workaround working but don't know php

I believe I've got it all working! Code changes I made ended up being simple: In mail_api.php private function process_pop3_mailbox() { # added these following three lines of code $_argv1 = file_get_contents( "EmailFileName.txt", FALSE ); # grab filename of email message text $t_msg = file...
by mushu
30 Jun 2022, 16:52
Forum: EmailReporting
Topic: Trying to get O365 workaround working but don't know php
Replies: 5
Views: 48100

Re: Trying to get O365 workaround working but don't know php

So, my problem with losing the command-line parameter is stupid and I'm blind. I am calling the bug_report_mail.php script but EDITING THE CODE in mail_api.php which means that the script I'm calling isn't passing the arguments on to the one I'm editing. Duh. One problem solved... EDIT: so in bug_re...
by mushu
30 Jun 2022, 16:29
Forum: EmailReporting
Topic: Trying to get O365 workaround working but don't know php
Replies: 5
Views: 48100

Re: Trying to get O365 workaround working but don't know php

Thanks so much! Will do this this morning and post the results...or the errors lol. EDIT: however, do you know why the command-line parameter $argv[1] is blank? it is there up higher in the script, so something in PHP or the script code is clearing that out. I don't know PHP to know what to look for...
by mushu
29 Jun 2022, 23:55
Forum: EmailReporting
Topic: Trying to get O365 workaround working but don't know php
Replies: 5
Views: 48100

Trying to get O365 workaround working but don't know php

Windows, Mantis 2.25.2, EmailReporting 0.10.1 So I'm trying to trick the bug_report_mail.php script into thinking it is connecting to a mail server and reading a new message from the inbox. I commented out the code in private function process_pop3_mailbox() and added the following code instead: echo...
by mushu
27 Jun 2022, 14:32
Forum: General Plugin Discussion
Topic: Email output could be much prettier
Replies: 73
Views: 1855749

Re: Email output could be much prettier

Thank you! We may not be using Mantis shortly, sadly, since I cannot get it to support OAuth because everything here has been moved to Azure and we no longer are allowed on-prem mailboxes. Since there appears to be a google OAuth plugin for Mantis I'm trying to see if they will allow us to forward t...