No E-Mail Notification for External User

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eimy0803
Posts: 9
Joined: 11 Nov 2014, 06:26

No E-Mail Notification for External User

Post by eimy0803 »

Hi,

We have 2 sets of users which are :
1) Internal User - using user@companyname.com
2) External User - using various e-mail. Example user@yahoo.com, user@gmail.com, etc

The problem that we faced is for Item 2 where there is no e-mail notification received. It will be in queue at the DB.

Based on our log, it shows,
2014-11-11 13:57 MYT mail ERROR: Message could not be sent - SMTP Error: The following recipients failed: user@gmail.com<p>SMTP server error: 5.7.1 Unable to relay
</p>

Please advise
eimy0803
Posts: 9
Joined: 11 Nov 2014, 06:26

Re: No E-Mail Notification for External User

Post by eimy0803 »

Issue Resolved.

We need to register our Mantis Server to our Mail Server to act as MTA.
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