how to close a ticket for a reporter ?

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hefeng
Posts: 1
Joined: 26 Oct 2020, 03:45

how to close a ticket for a reporter ?

Post by hefeng »

1. reporter raised a bug
2. developer resolved this bug
3. now the reporter can only 'monitor' or 'reopen' the bug, how could he close the bug directly

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cas
Posts: 935
Joined: 11 Mar 2006, 16:08
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Re: how to close a ticket for a reporter ?

Post by cas »

Most people here will not be able to read the print-screens in Chinese. Suggest you post those in English.
mushu
Posts: 184
Joined: 04 Jan 2017, 17:41

Re: how to close a ticket for a reporter ?

Post by mushu »

Generally when the developer solves the problem, the developer puts the ticket into Resolved or Closed status. This generates an email to the Reporter telling them the ticket has been closed.
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