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how to close a ticket for a reporter ?

Posted: 26 Oct 2020, 06:30
by hefeng
1. reporter raised a bug
2. developer resolved this bug
3. now the reporter can only 'monitor' or 'reopen' the bug, how could he close the bug directly

Mantis BT Version: 2.24.3 PHP: 5.6.30 Mysql: 5.7.17

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Re: how to close a ticket for a reporter ?

Posted: 26 Oct 2020, 08:04
by cas
Most people here will not be able to read the print-screens in Chinese. Suggest you post those in English.

Re: how to close a ticket for a reporter ?

Posted: 29 Oct 2020, 21:18
by mushu
Generally when the developer solves the problem, the developer puts the ticket into Resolved or Closed status. This generates an email to the Reporter telling them the ticket has been closed.