Search found 667 matches

by SL-Gundam
16 Jun 2021, 16:52
Forum: EmailReporting
Topic: Cut the signature of customers who create a ticket
Replies: 1
Views: 17

Re: Cut the signature of customers who create a ticket

Which version of EmailReporting are you running?

Since the common denominator is not an option, you would have to tell me how the email looks and what you expect EmailRepoting to do.
What are the points of recognition for EmailReporting to see that a certain part is a signature?
by SL-Gundam
16 Jun 2021, 16:49
Forum: EmailReporting
Topic: Report to multiple mailboxes
Replies: 3
Views: 120

Re: Report to multiple mailboxes

The only thing that has changed is how many emails EmailReporting will process in one run of bug_report_mail.

So the functionality in itself should have been the same

Like i said, please provide more information about your setup so i can understand the situation better
by SL-Gundam
16 Jun 2021, 16:46
Forum: EmailReporting
Topic: Blockquote issue
Replies: 4
Views: 101

Re: Blockquote issue

With how EmailReplyParser currently works this is expected behavior
by SL-Gundam
08 Jun 2021, 23:18
Forum: EmailReporting
Topic: Blockquote issue
Replies: 4
Views: 101

Re: Blockquote issue

Which version of EmailReporting are you using? 0.11.0-DEV has started using EmailReplyParser . This library sees blockquotes as part of replies. If none is present ----- original message ------ is used to identify replies. If blockquotes are present they are also used for identifying replies (normal...
by SL-Gundam
03 Jun 2021, 20:33
Forum: EmailReporting
Topic: Report to multiple mailboxes
Replies: 3
Views: 120

Re: Report to multiple mailboxes

If EmailReporting processes a Mailbox that email will either be deleted or marked as processed. If another EmailReporting mailbox processes that some it will not process the email again.

Please provide more information about your setup if you need more help.
by SL-Gundam
03 Jun 2021, 20:30
Forum: EmailReporting
Topic: Application Error #401 [cyrillian Email]
Replies: 10
Views: 11301

Re: Application Error #401 [cyrillian Email]

https://github.com/mantisbt-plugins/Ema ... Parser.php
ICONV will not be used by the base project because MantisBT uses MBSTRING and could therefore result in side effects.
by SL-Gundam
11 May 2021, 22:40
Forum: EmailReporting
Topic: Help with customer suport use case: how to reply to created tickets?
Replies: 25
Views: 1308

Re: Help with customer suport use case: how to reply to created tickets?

The second one is obvious. The first one I've got some suspicions but nothing conclusive. EmailReporting keeps a database with the message id's and the issue id's that they belong to. If somebody replies to your email that was mapped to issue 10843 any subsequent emails will be mapped to that ID as ...
by SL-Gundam
11 May 2021, 15:13
Forum: EmailReporting
Topic: OAuth Standard authentication
Replies: 1
Views: 60

Re: OAuth Standard authentication

Currently there are no plans for supporting it.
But your welcome to make the necessary changes and push them to EmailReporting.
by SL-Gundam
11 May 2021, 15:05
Forum: EmailReporting
Topic: Help with customer suport use case: how to reply to created tickets?
Replies: 25
Views: 1308

Re: Help with customer suport use case: how to reply to created tickets?

That is weird.
An email keeps track of all the previous message id's. EmailReporting will check all of them. Not just the last one.
by SL-Gundam
07 May 2021, 11:38
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 486

Re: EmailReporting associating the email address with the project

It should.
In the screenshot you see that for Reporters you enabled all checkmarks except 2. This means that all accounts with reporter access would have received emails for all those events.
Good that its resolved now.
by SL-Gundam
06 May 2021, 20:29
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 486

Re: EmailReporting associating the email address with the project

Go to the e-mail notification page and select the project where you are experiencing the issues using the dropdown in the top right.
The default using config_inc.php has no color
Global settings through the web interface are blue
Green are per project settings
by SL-Gundam
06 May 2021, 16:09
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 486

Re: EmailReporting associating the email address with the project

Nothing from the current notification settings suggest that all should receive notifications. Thats why i'm asking for more information.
If we find the reason why, we can correct it.
by SL-Gundam
06 May 2021, 14:21
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 486

Re: EmailReporting associating the email address with the project

You don't have any notifications set on access level. Only reporters, handlers, monitors, notes issuers and category owners should receive emails. Is a shared mailbox connected to one of them? Are you sure you do not have any per project settings active? My notifications look like this. notification...