Search found 660 matches

by SL-Gundam
Yesterday, 22:40
Forum: EmailReporting
Topic: Help with customer suport use case: how to reply to created tickets?
Replies: 24
Views: 1099

Re: Help with customer suport use case: how to reply to created tickets?

The second one is obvious. The first one I've got some suspicions but nothing conclusive. EmailReporting keeps a database with the message id's and the issue id's that they belong to. If somebody replies to your email that was mapped to issue 10843 any subsequent emails will be mapped to that ID as ...
by SL-Gundam
Yesterday, 15:13
Forum: EmailReporting
Topic: OAuth Standard authentication
Replies: 1
Views: 18

Re: OAuth Standard authentication

Currently there are no plans for supporting it.
But your welcome to make the necessary changes and push them to EmailReporting.
by SL-Gundam
Yesterday, 15:05
Forum: EmailReporting
Topic: Help with customer suport use case: how to reply to created tickets?
Replies: 24
Views: 1099

Re: Help with customer suport use case: how to reply to created tickets?

That is weird.
An email keeps track of all the previous message id's. EmailReporting will check all of them. Not just the last one.
by SL-Gundam
07 May 2021, 11:38
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 21
Views: 266

Re: EmailReporting associating the email address with the project

It should.
In the screenshot you see that for Reporters you enabled all checkmarks except 2. This means that all accounts with reporter access would have received emails for all those events.
Good that its resolved now.
by SL-Gundam
06 May 2021, 20:29
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 21
Views: 266

Re: EmailReporting associating the email address with the project

Go to the e-mail notification page and select the project where you are experiencing the issues using the dropdown in the top right.
The default using config_inc.php has no color
Global settings through the web interface are blue
Green are per project settings
by SL-Gundam
06 May 2021, 16:09
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 21
Views: 266

Re: EmailReporting associating the email address with the project

Nothing from the current notification settings suggest that all should receive notifications. Thats why i'm asking for more information.
If we find the reason why, we can correct it.
by SL-Gundam
06 May 2021, 14:21
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 21
Views: 266

Re: EmailReporting associating the email address with the project

You don't have any notifications set on access level. Only reporters, handlers, monitors, notes issuers and category owners should receive emails. Is a shared mailbox connected to one of them? Are you sure you do not have any per project settings active? My notifications look like this. notification...
by SL-Gundam
06 May 2021, 08:31
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 21
Views: 266

Re: EmailReporting associating the email address with the project

Notifications are handled by MantisBT.
Can you share a screenshot of the "E-mail Notifications" page? (you might have to do this per project).
by SL-Gundam
05 May 2021, 17:00
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 21
Views: 266

Re: EmailReporting associating the email address with the project

If thats the problem its simple. (btw the previous solutions did not require SSL certificates at all) You came with the idea for different domain names here https://mantisbt.org/forums/viewtopic.php?p=71742#p71742 i was building on that. So here is the one with one domain name Create a receiving mai...
by SL-Gundam
30 Apr 2021, 00:11
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 21
Views: 266

Re: EmailReporting associating the email address with the project

http://www.mantisbt.org/wiki/doku.php/mantisbt:plugins:emailreporting#imap_createfolderstructure EmailReporting will create folders for every project in the given mailbox. Then you need to add mailbox rules on the mail server that automatically moves emails to the desired folders Out of curiosity. W...
by SL-Gundam
29 Apr 2021, 14:25
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 21
Views: 266

Re: EmailReporting associating the email address with the project

One mailbox can only have one project so you would not get the desired result.

You could of course use IMAP but that would require moving emails to the proper folders.
But this could be automated with mailbox rules.
by SL-Gundam
29 Apr 2021, 08:12
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 21
Views: 266

Re: EmailReporting associating the email address with the project

So that means you need one more mailbox in EmailReporting... Create a receiving mailbox on email address mantis@company.com and connect a generic project just in case. Use mantis@company.com for sending mantisbt notification emails. Create a receiving mailbox on email address mantis@aaa.com and conn...
by SL-Gundam
28 Apr 2021, 19:45
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 21
Views: 266

Re: EmailReporting associating the email address with the project

This would be rather easy but depends on concessions you are willing to make Important: The project and receiving mailbox is only important for initial issue creation. Notes are not related to projects or receiving mailboxes. So choose a generic email address for sending mantisbt notification emails...
by SL-Gundam
13 Apr 2021, 21:32
Forum: EmailReporting
Topic: Replying to email notification when using multiple emailboxes in EmailReporting plugin
Replies: 1
Views: 2700

Re: Replying to email notification when using multiple emailboxes in EmailReporting plugin

I'm unsure how i missed this one but just to be sure here is an answer to your questions Usually i set up one account for sending emails, eg. email@mydomain.com (could also one of the mentioned receiving mailboxes if thats not an issue) After that i set up EmailReporting with the 2 mailboxes mention...