Search found 14 matches

by c3ltis
14 May 2021, 08:55
Forum: General Plugin Discussion
Topic: How to add other users to the ticket?
Replies: 0
Views: 660

How to add other users to the ticket?

As the topic . I know that you can enter the user name in the appropriate field, the problem is that only a person with administrator privileges can see the list of users. And what if the application is made after a telephone consultation, but we want the customer reporting by phone to be also infor...
by c3ltis
07 May 2021, 09:45
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

Re: EmailReporting associating the email address with the project

I deleted the settings for a project and it looks like it works fine now
by c3ltis
07 May 2021, 09:34
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

Re: EmailReporting associating the email address with the project

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by c3ltis
06 May 2021, 14:54
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

Re: EmailReporting associating the email address with the project

I didn't really set anything up there. I would like to achieve such an effect that everyone added to a given project would not receive e-mails, but only the person who created the application. Because at the moment it is so that all persons added to the project (private) receive information when the...
by c3ltis
06 May 2021, 10:26
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

Re: EmailReporting associating the email address with the project

I wrote back to the client in the application and did not get anything on e-mail.
by c3ltis
06 May 2021, 09:54
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

Re: EmailReporting associating the email address with the project

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Screenshot_31.png (67 KiB) Viewed 358 times
by c3ltis
06 May 2021, 08:06
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

Re: EmailReporting associating the email address with the project

I have one more question not fully related. How can I set the client to receive notifications regarding only his request? When I add clients to the project, they get spam in the form of all submissions from all people added to the project :(
by c3ltis
05 May 2021, 12:43
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

Re: EmailReporting associating the email address with the project

I don't really want to buy that many domains and ssl certificates. I have one company domain and I want to handle requests within it. I thought that each client would have their own e-mail, e.g. aaa@company.com and this e-mail would be attached to the project. Because I don't see any other solution ...
by c3ltis
29 Apr 2021, 19:33
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

Re: EmailReporting associating the email address with the project

SL-Gundam wrote: 29 Apr 2021, 14:25 One mailbox can only have one project so you would not get the desired result.

You could of course use IMAP but that would require moving emails to the proper folders.
But this could be automated with mailbox rules.
How to configure imap to make it work that way ?
by c3ltis
29 Apr 2021, 12:35
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

Re: EmailReporting associating the email address with the project

I would prefer there to be only one mail, following this example mantis@company.com, while e-mails would come from different customer mailboxes
by c3ltis
29 Apr 2021, 00:23
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

Re: EmailReporting associating the email address with the project

Thank you for your response But apparently I misinterpreted the projects they are for companies and employees of these companies send e-mails with information about errors. Several companies have several projects. My point was to assign tickets for a given pool of customer email addresses to a speci...
by c3ltis
28 Apr 2021, 15:18
Forum: EmailReporting
Topic: EmailReporting associating the email address with the project
Replies: 22
Views: 930

EmailReporting associating the email address with the project

Hi. At the outset, I would like to welcome all the users of this forum. I have a question how to solve the problem with the automatic creation of new tickets. Let me start with an example: Project 1 for clients with the domain xxx@aaa.com Project 2 for clients with the domain xxx@bbb.com I would lik...