Cut the signature of customers who create a ticket

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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Hem2021
Posts: 3
Joined: 31 May 2021, 14:19

Cut the signature of customers who create a ticket

Post by Hem2021 »

Hello,

we implemented the Email reporting plugin and managed to create tickets by sending an email.

Unfortunately the signatures are added and for all customers it is impossible to have a common denominator in the signature. Is there a way to cut off the signature of all the e-mails received?

Thank you!
SL-Gundam
Posts: 668
Joined: 06 Jul 2011, 14:17

Re: Cut the signature of customers who create a ticket

Post by SL-Gundam »

Which version of EmailReporting are you running?

Since the common denominator is not an option, you would have to tell me how the email looks and what you expect EmailRepoting to do.
What are the points of recognition for EmailReporting to see that a certain part is a signature?
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