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How to add other users to the ticket?

Posted: 14 May 2021, 08:55
by c3ltis
As the topic . I know that you can enter the user name in the appropriate field, the problem is that only a person with administrator privileges can see the list of users. And what if the application is made after a telephone consultation, but we want the customer reporting by phone to be also informed, since we do not see the name of his account.